Interesting Facts
Logistics Fact of the Week: When an entire year depends on one short Arctic summer 🧊
LOADSTAR holds forwarder’s liability insurance to ensure our clients’ peace of mind. However, in many cases, it’s essential to arrange cargo insurance as well. Regardless of which type of insurance applies to your shipment, you must follow the established procedures to avoid denial of compensation by the insurer.
That’s why we’ve prepared this practical step-by-step guide - aligned with international standards and proven through real-world logistics experience..
Step 1. Inspect Immediately Upon Arrival
Check packaging, seals, and containers for visible damage or signs of tampering.
Take detailed photos and videos.
If you spot any issue - write it down directly on the delivery note (e.g., “received with damage”).
Pro tip: Never sign a clean delivery receipt if something looks wrong. It’s your key evidence.
Step 2. Notify All Parties
Inform your carrier, freight forwarder, and insurer as soon as possible.
Include shipment number, damage details, date, and time.
Act quickly - most policies require notification within 24–48 hours.
Pro tip: Keep a record of all communications - it’s invaluable if a dispute arises later.
Step 3. Preserve the Cargo
Don’t repair or dispose of the damaged goods or packaging until the insurer’s surveyor arrives.
If the goods are perishable, move them to a safe location without altering their condition.
Step 4. Prepare Documentation
You’ll need:
Insurance policy or certificate;
Transport documents (CMR, Bill of Lading, Air Waybill);
Invoice and packing list;
Delivery/inspection report with notes on damage;
Photos/videos;
Damage cost estimation.
At LOADSTAR, we assist clients in assembling the complete claim package for faster processing and reimbursement.
Step 5. Submit Your Claim
Send a formal written claim to the insurer or carrier with all attachments.
Keep copies and proof of dispatch - it’s part of your legal evidence.
Step 6. Follow Up
The insurer may conduct an inspection or request more details.
If compensation is partial or denied, you can provide additional evidence or appeal the decision.
LOADSTAR Tip
Always take photos and short videos before dispatching cargo.
It takes only a few minutes but can save you thousands in case of a claim.
Document the packaging, seal numbers, and the container before departure - it’s your silent insurance ally.
At LOADSTAR, all cargo can be insured - from standard freight to valuable and fragile shipments.
We cooperate directly with trusted international insurers and provide full support - from reporting the incident to claim resolution.
“A well-insured shipment is a calm client.”
That’s why we’ve prepared this practical step-by-step guide - aligned with international standards and proven through real-world logistics experience..
Step 1. Inspect Immediately Upon Arrival
Check packaging, seals, and containers for visible damage or signs of tampering.
Take detailed photos and videos.
If you spot any issue - write it down directly on the delivery note (e.g., “received with damage”).
Pro tip: Never sign a clean delivery receipt if something looks wrong. It’s your key evidence.
Step 2. Notify All Parties
Inform your carrier, freight forwarder, and insurer as soon as possible.
Include shipment number, damage details, date, and time.
Act quickly - most policies require notification within 24–48 hours.
Pro tip: Keep a record of all communications - it’s invaluable if a dispute arises later.
Step 3. Preserve the Cargo
Don’t repair or dispose of the damaged goods or packaging until the insurer’s surveyor arrives.
If the goods are perishable, move them to a safe location without altering their condition.
Step 4. Prepare Documentation
You’ll need:
Insurance policy or certificate;
Transport documents (CMR, Bill of Lading, Air Waybill);
Invoice and packing list;
Delivery/inspection report with notes on damage;
Photos/videos;
Damage cost estimation.
At LOADSTAR, we assist clients in assembling the complete claim package for faster processing and reimbursement.
Step 5. Submit Your Claim
Send a formal written claim to the insurer or carrier with all attachments.
Keep copies and proof of dispatch - it’s part of your legal evidence.
Step 6. Follow Up
The insurer may conduct an inspection or request more details.
If compensation is partial or denied, you can provide additional evidence or appeal the decision.
LOADSTAR Tip
Always take photos and short videos before dispatching cargo.
It takes only a few minutes but can save you thousands in case of a claim.
Document the packaging, seal numbers, and the container before departure - it’s your silent insurance ally.
At LOADSTAR, all cargo can be insured - from standard freight to valuable and fragile shipments.
We cooperate directly with trusted international insurers and provide full support - from reporting the incident to claim resolution.
“A well-insured shipment is a calm client.”
